In this article, we will see how to solve this problem and prevent it from happening in the future.
What does the “SIM card not provisioned” error mean?
SIM cards contain certain information to identify your mobile phone.
The SIM card allows the phone to be identified as yours on a mobile network (through the IMEI number). This allows you to make calls and connect to the internet.
To understand why your phone is displaying the error message “SIM card not provisioned”, you need to see what is meant by “not provisioned”. Provisioning can be defined as the action of providing or procuring something. In the case of your SIM card, if it is not provisioned it means that it cannot share information between your mobile phone and your provider.
The “SIM not provisioned” error is only logical for people who register a new SIM card. If it occurs in a different context, it may be due to a problem with the SIM card itself, which may need to be replaced.
Here is the list of reasons that may cause this error:
- You have just purchased a new phone with a new SIM card.
- You have transferred contacts to a new SIM card.
- The server of your mobile network provider is unavailable
- There is a problem with the physics of your SIM card.
Other SIM error messages may appear in other contexts. For example, if the SIM card is locked to a particular phone, when you insert it into a new device, you may see the message “SIM invalid”. By unlocking the SIM card, you can use it in any compatible phone.
What is the “SIM not provisioned for voice command” error?
An increasingly common error is “SIM not provisioned for voice control”. It usually occurs on devices connected to the Google Fi network (a combination of mobile and Wi-Fi networks) and on Google Pixel devices. However, there are also cases where this error occurs on other carriers and smartphones.
In most cases, this means that you can’t make voice calls. The most common reason is that your line has been disconnected from your carrier’s account.
What does the “SIM 2 not provisioned” error mean?
If the “SIM not funded” error indicates a number, it is most likely because you are using a dual SIM phone. Each slot is numbered, so you should see “SIM 1 not provisioned” and “SIM 2 not provisioned” errors.
5 ways to resolve “SIM not provisioned” errors.
- Reboot your phone
It may seem unlikely, but simply turning off your phone can resolve the SIM not funded problem.
Follow the usual steps to reboot your phone and then wait. After a few moments, you will see that the error message is no longer displayed and that your SIM card is active.
- Insert the SIM card correctly
Reinsert your SIM card if you see the error not provisioned.
If the problem is not with the SIM card activation or the network, it may be a wrong SIM card. This may be due to problems with the shape of the SIM card itself or a poorly designed SIM card slot.
To check if the SIM card is correctly installed, turn off your phone, then look at your SIM card:
If you have an older phone, look at the SIM card by opening the back panel. You may need to remove the battery to access the SIM card.
On modern phones or those that do not have a removable battery, the SIM card is usually on the side of the phone. This is usually a holder on which the SIM card sits – you will need a small SIM card ejector tool to open it.
Look for a small hole on the side of your phone and push the tool in to eject the SIM card.
Note: Be sure to remove the SIM card and not the microSD storage card.
Once the SIM card is removed, wipe it with a cloth, and possibly dust it with a cloth.
Replace the cleaned SIM card, taking care to position it as shown. There is usually a sticker next to the SIM card slot, or an engraving illustrating the correct orientation of the SIM card.
Replace the SIM card in your phone and turn it back on. The “SIM not provisioned” error should no longer appear. If it does, try the SIM card in another phone.
- Activate your SIM card
In most cases, a SIM card is automatically activated within 24 hours of being inserted into a new phone. If this does not happen, three options are usually available to enable activation:
- Call an automated number
- Send an SMS
- Connect to the activation page on the operator’s website.
All these options are quick and easy, but depend on the operator to support them. In most cases, your SIM card should be active and the “SIM not provisioned” error resolved.
- Contact your operator or network provider
If the SIM card does not activate, it is time to call (with another device) your operator or network. Explain the error message and the steps you have taken so far.
As mentioned above, there may be a problem with the activation server, which would prevent your SIM card from being activated. This would cause the error message “SIM not provisioned”.
Your operator will keep you on the line while they investigate the problem. If it is a problem with the activation server, it may take some time to activate the SIM card.
- Get a new SIM card
Still nothing? It’s time to request a new SIM card, maybe even an eSIM, if your phone supports it.
You can call your network operator to get another SIM or go directly to the store.
They will be able to diagnose the SIM card and hopefully resolve the “SIM not provisioned MM2” error. Don’t worry if they repeat some of the steps you have already tried, as this is part of the diagnostic process.
If you still haven’t been able to correct this problem, check that you have tested these 5 possibilities:
- Reboot your phone
- Make sure the SIM card is installed correctly
- Activate your SIM card correctly
- Contact your carrier for help
- Get a new SIM card
If none of these work, contact your carrier/network to request a replacement card. Once you have sorted everything out, your SIM card should work fine.
Unfortunately, new SIM card errors are popping up all the time, but it doesn’t take long for the Internet to get involved and give us solutions. If you’re having SIM card problems, it’s always worth doing a quick search online to see if anyone has found a solution or a way to fix the problem.